SHIPPING

Orders are usually processed and shipped within 1-3 business days (may take longer if you order during a sale, over the weekend, or during the holidays).

Once packages leave the warehouse, it is up to USPS or UPS to deliver the package to you. Please keep in mind that the estimate shipping times you’re shown at checkout are only an estimate, and they are not guaranteed by Unspeakable or the postal services. 

 

Shipping is determined by the weight, size and destination of the package. 
To get the shipping costs, go online to store.raddadsavage.com and add the items that you want to the cart. 
After that, begin the checkout process. It will ask you to fill out your shipping information, then it will take you to your available shipment methods. 

Most orders are processed the same day, unless the order is placed after noon or during a sale. 
All orders placed after noon on Friday (US Central Time) will not be processed until the following Monday. 
All packages are shipped through USPS or UPS. Once your order has been processed, you will receive an automated email with your tracking number. You can go to USPS.COM or UPS.COM and click on tracking to enter the tracking number to see where your package is at. 
It may take 1-5 BUSINESS DAYS (MONDAY-FRIDAY) for your package to leave the warehouse. After it has been shipped, if you are using First Class Shipping, it may take 3-10 business days to arrive to your location. 
If you want your package quicker, you must select Priority Mail, Priority Mail Express, or UPS 3-day Select. These shipping methods are usually delivered within 3-5 days. 

If you’re sure you used the correct email address (and checked your spam/junk mail folder), and still have not receive any shipment confirmation, it is likely that your order has not shipped yet. 
First, please give us 3-5 business days (Monday-Friday) to process the order, especially if the order was placed during a sale, on a holiday, or over the weekend. 
After this amount of time has passed and you still haven’t received a tracking number, please contact our customer service at support@raddadsavage.com

During the holiday season, November 1st-December 25, all orders will take extra time to process and expect shipping delays from the postal services due to the high volume of holiday packages. 
If you place your order after December 1st, we cannot guarantee that your package will be delivered before Christmas due to the heavy Christmas traffic for packages. This delay is especially true for international orders. International customers are recommended to order 2 months in advance to receive their items on time.

If your package was sent back to us for any reason, including but not limited to; the wrong address was provided, the package was not claimed, customs fees were not paid, etc., we will refund the amount of the merchandise once it has arrived back at our warehouse. Shipping will not be refunded. 

After we refund it, you can place a new order if you’d still like the merchandise. 

RETURNS AND EXCHANGES

Items must be returned in unused condition. By unused we mean unworn (besides initially trying it on), clean but unwashed, and must have sizing tags still attached. You must also send back the packing slip and the original product packaging with the barcode.

Please send us an email at support@raddadsavage.com confirming that you sent the item back, and let us know whether you’d like a refund or confirm which size you need to exchange for.


EXCHANGES

We offer exchanges only if your merch does not fit correctly or the wrong size was ordered. 
All returns must be received at the warehouse within 30 days of the date that you received the package according to your tracking information. If you wait until you’ve had the product for 20+ days to initiate the return, it is unlikely that it will be received by us in time to exchange it. 

RETURNS FOR REFUND:

Your return must be received by us within 30 days of date of delivery as indicated on the tracking number for the original package. 
Please make sure to send the packing slip, as well as the original packaging with the barcode.

Once your return is received and inspected, you will receive an email with a refund notification for the amount for the merchandise. 

Please keep in mind that shipping fees are non-refundable and the cost of the shipping label is the customer’s responsibility. 

 

We only accept returns or exchanges on clothing products: Hoodies and Shirts. Sale items and discontinued items, as stated in the description, are non-returnable for any reason. 

All other products are non-returnable, as stated in the description. 

We will accept your return if it has not been worn, washed, or dirty. If the merchandise is unable to be resold due to smell, stains or pet dander, we will not accept the return (for more information, see below.)

To return or exchange your package, please email support@raddadsavage.com and we will verify the address to send your returned items. 

After we received your package, we will either issue a refund (if you’ve already ordered the correct size) or we will send out the correct size.

Please also send us an email confirming your problem and letting us know which size you’d like/that you’d like a refund so that we will be watching for your package. Be sure to include the original packing slip as well as the original packaging with the barcode.

Please address the package as shown below (# must be included): 

Rad Dad Savage Returns
ENTER ADDRESS HERE

Note: Please make sure the packing slip, as well as the original packaging (barcode included) is with your return or it will not be processed.

If the package arrives 30 days after the date that you received the package, we will not be able to exchange it for you. 

Other reasons we will reject an exchange include: 
Products that cannot be resold due to smell (cologne/perfume, essential oils, smoke), Dirty (Pet dander, hair, dirt or stains.) 

We do not accept exchanges or returns on any discontinued or on-sale products. If we do not accept returns or exchanges, it will be stated in the description of the product. 

If your product fits into any of the categories above, we will issue a refund for the merchandise (shipping is non-refundable) and you will not be able to send back any merchandise back to us in the future. 

We are unable to exchange adult sizes for youth sizes and vice-versa due to the price difference in our books. If you send back merchandise and need to switch from youth to adult or adult to youth, your order will be refunded and you will be asked to place a new order for the correct size. 

We can only exchange products for the product that you purchased. If you request a color change, you will be refunded and asked to place a new order for a different color. 

If you receive the box/package and it has clearly been opened or damaged (crushed, torn/ripped, etc.,) Please take a photo of the package before opening. Check your merchandise for damage. If any piece of merchandise is damaged, please take a photo and send the photo of the merchandise and the photo of the package to the customer support email. 

Please keep the damaged merchandise AND the damaged package until you hear back from us. 

If you receive damaged merchandise and the packaging is NOT damaged, please take a photo of the damage and send it to our customer support email. 

ALL damage must be reported within 48 hours of the delivery date that’s stated on the tracking information. After 48 hours, we will not replace damaged merchandise. 

If you shipped using Priority Mail, we will be opening a claim. During the investigation, USPS will sometimes ask us to have the customer (you) bring the package and damaged product to your local post office for inspection, so please keep the damaged merchandise and the packaging even after you’ve received a replacement. 

We will issue a refund or replacement at our discretion, considering the monetary amount of the product(s), the destination, and your attitude toward us. Shipping is non-refundable.

If you receive the wrong product or size or a product was missing from your order, please email support@raddadsavage within 48 hours of the date of delivery as indicated on your tracking information. 

Please include a photo of the packing slip that came with your order, the item’s tag, if the wrong size was received, or a photo of the item if the wrong color or product was received. 
For issue resolution, we require that EVERY article that came with the order be kept until the issue is resolved. This includes the packaging itself, the packing slip, and any clear bags/barcodes that the products come in.
If you are not able to provide any article previously mentioned, we may not be able to resolve the issue.

ORDER CHANGES

Unfortunately, we are not able to make any changes for any reason once you submit the order.

 

We are unfortunately unable to correct or change the address. Instead, you will just have to wait for it to come back to us. 
Once the package is received by us, you will receive a refund for the merchandise only. 
The shipping fees that you paid are non-refundable. 

You will have to wait until you receive the package, mark it as RTS, and give it back to your postal carrier. They will send it back to us at no charge to you. 
Once it is received, we will issue a refund for the merchandise only. Shipping is non-refundable. 

Unfortunately, you will have to wait until the item is received then send it back for an exchange.

Please see above, “How do I Return/Exchange a product?”

OTHER INFORMATION

 

Short answer: No. We did not receive your order if you received an error that the zip code that you supplied did not match. 

Your order did begin processing, but the system caught that the zip code that you supplied did not match the zip code registered to the card that you used and halted the order process.

This led to your bank creating a pending charge, but don’t worry! The charge will disappear once the bank’s system receives the information that your order did not process and the amount did not clear to our accounts. 

First, do not try and place another order because it could lead to further pending charges. You will need to contact your bank and see what the issue may be regarding your card’s zip code. 

No. Rad Dad Savage’s merchandise is only sold on www.store.raddadsavage.com.

Please contact us for questions regarding merchandise restocks.

Discontinued items will not be restocked.

The easiest way to know if a product is discontinued is to look at the sizing available. If it’s missing youth sizes from the drop down menu, then that product will no longer be restocked.

Any clothing product that we plan on restocking will have youth sizes available in the drop down menu, even if they’re out of stock. 

You can sign up to receive an email notification for restock by putting your email in the box that appears at the top of the screen if a size/color is sold out. 

You can reach out to us at support@raddadsavage.com or by filling out the contact us form.

It is best to wash your merchandise in cold water. It will also last longer and not shrink if you hang dry the items instead of putting them in the dryer. If you do dry them, the best setting is delicates or low/warm heat cycle, but we cannot guarantee that they will not experience shrinkage. 

You can also check the tag for washing instructions.

Because every brand is different, we provide a size chart for every clothing product to make sure you get the right size. 
Just scroll to the last image to find it. 

The measurements on the chart are the measurements of the product

Customer service hours are Monday-Friday from 8AM-3PM PST.
Emails sent outside of these hours, on holidays or on weekends will be answered the following business day.
Emailing multiple times does not speed up response time, as emails are answered in the order that they are received.

Email: support@raddadsavage.com or follow the link below to the contact form.

CONTACT US

We aim to respond to emails within 72 hours. Thank you for your patience. 

December 31st and January 1st / New Year’s Eve and New Year’s Day. 
Orders placed after noon on December 30th will not be processed until January 2nd. 

Martin Luther King Jr. Day / The third Monday in January.
Orders placed after noon on Friday will not be processed until the following Tuesday. 

Good Friday / The Friday before Easter Sunday.
All orders placed after noon on Thursday will not be processed until the following Monday. 

Memorial Day / The last Monday in May. 
All orders placed after noon on Friday will not be processed until the following Tuesday. 

July 4th / Independence Day. 
All orders placed after noon on July 3rd will not be processed until the 5th. 

Labor Day / The first Monday in September.
All orders placed after noon on Friday will not be processed until the following Tuesday. 

Columbus Day / The second Monday in October.
All orders placed after noon on Friday will not be processed until the following Tuesday. 

Thanksgiving / The fourth Thursday in November.
All orders placed after noon on Wednesday will not be processed until the following Friday. 

December 24th-26th / Christmas Eve, Christmas Day and the day after Christmas.
All orders placed after noon on the 23rd will not be processed until the 27th.

Unfortunately, once an order is submitted, it is final.

Please wait for the package to arrive, then write RTS on the label and the post office will send it back to us at no charge to you. It is very important that you do not open the package.

Once you do this, please send us an email at support@raddadsavage.com letting us know that you are sending an unauthorized purchase back.

When we receive the package, we will issue a full refund back to the original form of payment.

In June of 2018, the US Supreme Court ruled 5-4 in South Dakota v. Wayfair, concluding that states can mandate businesses without a physical presence to file and remit sales taxes if their sales meet a determined amount.

We are in the process of getting this set up, so you will begin to see sales tax added to your order at the checkout when we did not have to charge it before.

Current states that we charge sales tax:
Arkansas
California
Colorado
Connecticut
Florida
Georgia
Illinois
Indiana
Kansas
Louisiana
Maine
Nebraska
Nevada
North Carolina
Ohio
Pennsylvania
Rhode Island
South Dakota
Tennessee
Texas
Virginia
West Virginia
Wisconsin
Wyoming